Returns & Exchanges

At New England Cheesemaking Supply Company, we want you to be fully satisfied with your home cheesemaking journey. If a non-perishable item doesn't meet your needs, you may return it within 30 days of purchase for a full refund or exchange.

1

Verify Eligibility

Ensure your item is unused, in its original packaging, and is not a perishable culture, enzyme, or liquid ingredient, as these cannot be returned due to safety standards.

2

Contact Support

Email our customer service team with your order number to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

3

Package Your Item

Securely pack the items in a sturdy box with the RMA number clearly written on the outside to ensure your return is processed quickly upon arrival.

4

Receive Refund

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing